Seasonal Call Center Team Member/Lead

Jackson Hewitt; Troy (OH); Presencial; USD 17 908 - 22 041; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Flexible scheduling

Free tax training

Recognition and bonuses

Resumo da oferta

A leading tax service provider is seeking a Seasonal Call Center Team Member/Lead in Troy, Ohio. You will manage customer interactions regarding tax software and refund programs, ensuring a high level of service. Candidates should have a background in customer service, preferably with tax preparation experience. The role offers flexible scheduling during the busy tax season with competitive hourly compensation ranging from $13.00 to $16.00.

Qualificações

• 1+ years of customer service experience, preferably in a call center.
• Familiarity with tax preparation or willingness to learn.
• Experience with chat/email support.

Responsabilidades

• Handle inbound and outbound customer communications.
• Assist with tax inquiries and account issues.
• Document customer interactions for quality assurance.

Conhecimentos

Customer service

Communication skills

Problem-solving

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Seasonal Call Center Team Member / Lead

Seasonal Tax Call Center Representative/Lead

Join a dynamic call center team during tax season! We’re looking for energetic and customer‑focused individuals to support both tax professionals and consumers using our client’s tax software and refund programs.

What You’ll Do

• Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs.
• Make outbound calls to clients confirming appointments for offices across the region.
• Assist consumers with refund advance programs and troubleshoot account issues.
• Accurately document all customer interactions for trend analysis and quality assurance.
• Maintain high service levels and call quality standards.
• Collaborate with team members and leadership to ensure a positive customer experience.

What We’re Looking For

• 1+ years of customer service experience (call center preferred).
• Tax preparation experience is preferred (willing to train the right candidate).
• Experience with chat/email support and navigating multiple systems.
• High school diploma or GED required.
• Experience in financial services, bookkeeping, banking, or tax support is a plus.

Key Responsibilities

• Respond to various tax inquiries.
• Utilize training and resources to solve problems related to tax procedures, filing, and payment requirements.
• Access data using basic computer skills and communicate professionally while maintaining ethical and confidentiality standards.

Compensation

$13.00 - $16.00 per hour

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry‑leading provider of full‑service individual, federal, and state income tax preparation with offices across the country.

Taxes Are Fun (Really!)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there’s likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

More Than Just a Job – Start Your Career

We offer seasonal opportunities and flexible schedules for a variety of positions. That leaves the rest of your time to build out your dreams, grow your skills, spend time with family, and live your life.

Stability – Over 150 million people file taxes every year and more than half use tax services.

Recognition and Appreciation – Jackson Hewitt recognizes top performers through the Tax Pro bonus program and other award drawings.

Career Potential – Build your future—and your resume—with skills that don’t age. Get a start in the tax business and build the career you want.

Giving Back – Retail locations are often heavily involved in their local communities and charities.

Learning to prepare taxes will benefit you at Jackson Hewitt and beyond.

"I like helping people and working with numbers. Being a tax preparer lets me do both. JH provides great training and tools along with terrific management support that allows you to excel in your job and to love doing it!"