Seasonal Tax Associate — Client-Focused with Training

H&R Block; East St. Louis (IL); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block is seeking a Seasonal Tax Associate to help with gathering client information, preparing tax returns, and answering questions. Training is provided and you’ll work directly with clients in a local tax office. The role emphasizes building client relationships and strong teamwork during tax season.

No prior tax experience is required; the position offers a competitive hourly rate with opportunities for increased earnings as tax knowledge grows. In-person, local office based.

Qualifications

• Experience interacting with customers or clients in a service-oriented environment.
• Strong communication skills, including explaining information clearly and asking questions to understand needs.
• Problem-solving skills, including organizing information and identifying solutions.
• Comfort using digital tools and systems including AI-based tools like Copilot and ChatGPT.

Responsibilities

• Meet with clients to gather information and understand their tax situation.
• Prepare complete and accurate tax returns with training and support from experienced teammates.
• Explain tax information clearly and provide recommendations in a way clients can easily understand.
• Identify tax savings opportunities and recommend relevant products and services.
• Apply problem-solving skills to analyze client information and address questions or unique situations with guidance and available resources.
• Build strong client relationships and support office priorities through teamwork, collaboration, and a client-first approach.

Skills

Customer service experience

Strong communication

Problem solving

Digital tools familiarity

AI tools (Copilot, ChatGPT)

Education

High school diploma / GED/ equivalent

Job description

H&R Block is seeking a Seasonal Tax Associate to help with gathering client information, preparing tax returns, and answering questions. Training is provided and you’ll work directly with clients in a local tax office. The role emphasizes building client relationships and strong teamwork during tax season.

No prior tax experience is required; the position offers a competitive hourly rate with opportunities for increased earnings as tax knowledge grows. In-person, local office based.