Seasonal Tax Associate — Client-Focused & Training-Driven

H&R Block, Inc.; Northbridge (MA); On-site; USD 20,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life and work balance support

Job summary

H&R Block is hiring a seasonal Tax Associate for Worcester, MA, to work in-person at a local tax office with day-one training. You’ll gather client information, prepare tax returns, and answer questions while building client relationships.

You’ll meet with clients, explain tax information clearly, identify savings opportunities, and collaborate with teammates to deliver accurate results. Availability includes evenings and weekends during tax season, with up to 40 hours weekly at peak periods.

Qualifications

• Successful completion of the H&R Block Income Tax Course 1.
• Experience interacting with customers or clients in a service-oriented environment.
• Strong communication skills, including explaining information clearly and asking questions to understand needs.
• Problem-solving skills, including organizing information and identifying solutions.
• Comfort using digital tools and systems included AI based tools like Copilot and ChatGPT.
• High school diploma / GED/ equivalent.

Responsibilities

• Meet with clients to gather information and understand their tax situation.
• Prepare complete and accurate tax returns with training and support from experienced teammates.
• Explain tax information clearly and provide recommendations in a way clients can easily understand.
• Identify tax savings opportunities and recommend relevant products and services.
• Apply problem-solving skills to analyze client information and address questions or unique situations with guidance and available resources.
• Build strong client relationships and support office priorities through teamwork, collaboration, and a client-first approach.

Skills

Customer service experience

Strong communication

Problem solving

Digital tools (AI Copilot/ChatGPT)

Education

High school diploma / GED / equivalent

Bachelor's degree in accounting, finance, or related field

Tools

Copilot

ChatGPT

Job description

H&R Block is hiring a seasonal Tax Associate for Worcester, MA, to work in-person at a local tax office with day-one training. You’ll gather client information, prepare tax returns, and answer questions while building client relationships.

You’ll meet with clients, explain tax information clearly, identify savings opportunities, and collaborate with teammates to deliver accurate results. Availability includes evenings and weekends during tax season, with up to 40 hours weekly at peak periods.