Seasonal Tasting Room Host: Tea Education & Guest Experience

Smith Teamaker, LLC

Portland (OR)

On-site

USD 22,000 - 28,000

Full time

14 days+

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Job summary

Smith Teamaker is seeking a Tasting Room Attendant at our NW 23rd location in Portland for the holiday season. Shifts run 8 am–8 pm; full-time and part-time opportunities with some weekend availability. Pay is 18 USD per hour plus tips, with a frontline role delivering warm, knowledgeable guest service and artisan beverages and foods.

You will maintain a clean, safe space, learn our product stories, and help guests feel welcomed, cared for, and inspired during every visit.

Qualifications

Experience in customer service, café, retail, food service, or hospitality roles.
Strong communication skills and an authentic desire to engage with guests.
Ability to learn quickly and retain product and recipe knowledge.
Demonstrated reliability and professionalism in previous roles.
Ability to lift 25 lbs unassisted and remain on feet for extended periods.
Ability to follow verbal and written instructions accurately.
Valid Food Handler’s and OLCC certifications (or willingness to obtain upon hire).
Enthusiasm for Smith Teamaker's culture, mission, products, and guest experience.

Responsibilities

Welcome all guests with warmth and a customer-first attitude.
Engage guests in product recommendations, tea education, and menu guidance.
Act as a concierge for local businesses, attractions, and neighborhood partners.
Provide clear, informed answers to customer questions about products and offerings.
Maintain knowledge of current promotions, product launches, and tasting room offerings.
Prepare handcrafted beverages and food items according to Smith Teamaker specifications.
Follow recipes, preparation guidelines, and presentation standards with consistency.
Maintain proficiency in all menu items and tasting room offerings.
Adhere to health, sanitation, and safety protocols.
Maintain valid Food Handler’s and relevant certifications at all times.
Execute daily and weekly cleaning schedules thoroughly and consistently.
Follow proper cash-handling procedures in alignment with established SOPs.
Stay informed about current sales, promotions, and retail policies.
Work collaboratively and respectfully with fellow Teamakers.
Foster a positive, solutions-oriented attitude during all shifts.
Maintain punctuality, reliability, and a consistent weekly schedule.