Seasonal Support Lead - Flexible Part-Time Ops Manager

Five Below; Bloomfield Hills (MI); On-site; USD 16,000 - 23,000; Full time

Job summary

Five Below in Bloomfield Hills, MI is seeking an experienced leader to supervise store operations, customer service, stock, opening and closing procedures, and staff development. You will drive sales, control expenses, and partner with leadership to ensure a great guest experience.

The role is hourly with a starting rate shown in the posting; flexibility and weekend shifts may be required to meet business needs. Join a fast-paced environment focused on WOW customer service.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Management experience

Excellent verbal and written skills

Ability to multi-task

Creative thinking

Ability to remain composed under压力

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in Bloomfield Hills, MI is seeking an experienced leader to supervise store operations, customer service, stock, opening and closing procedures, and staff development. You will drive sales, control expenses, and partner with leadership to ensure a great guest experience.

The role is hourly with a starting rate shown in the posting; flexibility and weekend shifts may be required to meet business needs. Join a fast-paced environment focused on WOW customer service.