Seasonal Sr. Customer Assistance Representative - Reading

Enterprise; Reading (Berks County); On-site; USD 19,000 - 25,000; Part time

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Sr at the Reading, PA location to deliver high-quality service for guests and internal partners. This seasonal role supports reservations, inquiries, and rental needs with flexible scheduling at the Morgantown Road branch.

Responsibilities include greeting customers, processing returns, explaining terms and features, and handling basic billing tasks. Prior customer service experience is valued.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• High School Diploma or GED required.
• Minimum 1 year of customer service or retail/administrative experience.
• Valid driver’s license with ≤2 moving violations in 3 years.
• No drug or alcohol-related convictions in the past 3 years.
• Seasonal position; up to 140 working days with a 3-month break between seasons.

Responsibilities

• Take incoming calls including reservations and questions.
• Provide high-level customer service in person and over the phone.
• Greet customers and assist with rental needs.
• Explain rental terms, vehicle features and options.
• Process returns and check-ins at exit kiosk.
• Assist with billing tasks and basic accounting support.
• Maintain reliable attendance and punctuality.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands‑on experience to provide rental back‑up, service customers and deliver administrative support in our airport location.

Opening available at the following branch location:

• 125 Morgantown Road Reading, PA 19611

The seasonal window ends on or before January 4, 2027 and cannot exceed 140 days. The start date will be on or after August 17, 2026.

The pay for this position starts at $16 / hour.

Hours of Operation

• Monday-Thursday: 8:00am-6:00pm


• Friday: 7:00am-6:00pm


• Saturday: 9:00am-4:00pm


• Sunday: 9:00am-12:00pm


• Flexible part and full time schedules available

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners


• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone


• Meet and greet customers in a friendly and timely manner


• Provide directions and general assistance


• Assist to assess condition of rental upon return


• Process returns, check-ins and exit kiosk transactions


• Understand and communicate rental terms and conditions, vehicle features and other services


• May sell optional protection products, upgrades, fuel options and other additional equipment


• Notify Management of any known vehicle problems and any required vehicle maintenance


• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing


• Perform miscellaneous and backup duties job-related duties as assigned


• Maintain a regular and reliable level of attendance and punctuality

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age


• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future


• High School Diploma or G.E.D. required


• Must have a minimum of 1 year prior customer service retail or administrative support experience


• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years


• No drug or alcohol related conviction on driving record in the past 3 years


• This is a seasonal position and you may work up to 140 working days during the defined season and must experience a 3 month break in service prior to working as a seasonal or regular employee.