Seasonal Sr. Customer Assistance Representative- Orleans

Enterprise; Orleans (MA); On-site; USD 33,696 - 41,184; Full time

Job summary

Enterprise is looking for a Customer Assistance Representative Sr (CAR Sr) for a seasonal full-time position in Orleans, MA. This role involves providing exceptional customer service, assisting with rentals, and managing administrative tasks.

The ideal candidate should have a high school diploma, at least 6 months of customer service experience, and a clean driving record. The position offers a pay rate of $18.00 per hour for a 40-hour week and runs from May 1, 2026, to October 31, 2026.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver's license with a clean driving record.
• At least 6 months of customer service experience required.

Responsibilities

• Provide high-level customer service and assist customers with reservations.
• Manage incoming and outgoing calls.
• Process returns and perform administrative functions.

Skills

Customer service

Communication skills

Administrative support

Education

High school diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America.

Position Details

Customer Assistance Representative Sr (CAR Sr) – Seasonal full‑time position at 25 Canal Road Orleans, MA 02653.

Seasonal window: May 1, 2026 – October 31, 2026 (maximum 180 days).

Pay rate: $18.00 per hour (40‑hour week).

Available Schedule

• Monday: 8:00 am – 4:00 pm
• Tuesday: 8:00 am – 4:00 pm
• Wednesday: OFF
• Thursday: 8:00 am – 4:00 pm
• Friday: 8:00 am – 4:00 pm
• Saturday: 8:00 am – 1:00 pm
• Sunday: OFF

Open to other full‑time schedules; please apply and recruiter can discuss.

Responsibilities

• Take incoming calls – reservations, rate quotes, general questions; provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist in assessing condition of rental upon return.
• Process returns, check‑ins and exit kiosk transactions.
• Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify management of any known vehicle problems and any required maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties as assigned.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• High school diploma or GED equivalent required; some college preferred.
• At least 6 months prior customer service retail or administrative support experience.
• Valid driver’s license with no more than two moving violations and/or at‑fault accidents on driving record in past three years.
• No drug or alcohol related conviction on driving record in past five years.
• Seasonal position; may work up to a maximum of six months (180 days) during the defined season.

Equal Opportunity Employer

Enterprise Mobility is an Equal Opportunity Employer. We also encourage Veterans, people with disabilities, and other diverse candidates.