Seasonal Snowsports School Supervisor

PSIA-AASI Western Region; Anchorage (AK); On-site; USD 28,000 - 39,000; Full time

Job summary

The Hilltop Ski Area Snowsports School is seeking a Seasonal School Supervisor to oversee daily operations, program development, and staff growth. Reporting to the Director of Education, you will coordinate lessons, events, and guest services while guiding instructors and ensuring safety.

You will supervise 50–80 instructors, lead training sessions, manage class assignments, and support hill operations, aiming to elevate guest experience and program quality during the season.

Qualifications

• Bachelor’s degree in physical education, Recreation, Education, or Management (preferred).
• 3+ years of ski/ride instruction or education experience.
• Strong ski/ride teaching, technical, and communication skills.
• Experience creating and leading training programs for diverse age groups and skill levels.

Responsibilities

• Assist in creating and improving lesson programs, workshops, and special events.
• Ensure exceptional guest service by promoting the Hilltop Story and hospitality standards.
• Identify opportunities to enhance guest satisfaction and increase revenue.
• Maintain knowledge of teaching methods and ski/snowboard techniques.
• Assist in supervising 50–80 instructors, including recruiting, training, scheduling, and performance management.
• Oversee daily operations such as guest check-in, class assignments, and lesson tracking.
• Teach group and private ski/snowboard lessons as needed.

Skills

Ski instruction

Communication skills

Organizational skills

Team leadership

Training program development

Education

Bachelor’s degree in physical education

Recreation/Management degree

Tools

Microsoft Office

Scheduling software

Job description

The Seasonal Snowsports School Supervisor supports the planning, supervision, coordination, and evaluation of daily operations at the Snowsports School. Reporting to the Director of Education, this role collaborates with senior departmental leadership to develop and execute organizational initiatives. The Supervisor contributes to the success of Hilltop Ski Area and the Snowsports School by overseeing daily operations, supporting innovative program development, assisting with planning, and fostering staff growth and retention.

Essential Duties And Responsibilities

Program Development & Guest Experience

• Assist in creating and improving lesson programs, workshops, and special events.
• Ensure exceptional guest service by promoting the Hilltop Story, our shared commitment to hospitality, connection, and excellence. Employees live it. Supervisors lead it.
• Identify opportunities to enhance guest satisfaction and increase revenue.
• Maintain up-to-date knowledge of teaching methods and ski/snowboard techniques.

Staff Leadership & Training

• Assist in supervising 50–80 instructors, including recruiting, training, scheduling, and performance management.
• Foster a positive, supportive work environment to improve retention and loyalty.
• Lead and contribute to instructor training sessions and professional development.
• Support staff on hill by checking classes, assisting instructors, and resolving issues.

Operations & Administration

• Oversee daily operations such as guest check-in, class assignments, lesson tracking, and facility upkeep.
• Maintain and update booking/scheduling software and departmental records.
• Respond professionally to guest and staff inquiries, complaints, and concerns.
• Support financial and personnel management procedures within the Snowsports School.
• Assist with hill operations, including area setup, race setup, and race support.

Instruction

• Teach group and private ski/snowboard lessons as needed.
• Ensure safe use of equipment and proper instruction for all age groups and ability levels.

Leadership & Culture

• Promotes and exemplifies a culture of exceptional guest service, teamwork, and innovation.
• Demonstrate professionalism, safety awareness, and commitment to a positive workplace.
• Actively contribute ideas for improving efficiency and the guest/employee experience.
• Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree in physical education, Recreation, Education, or Management (preferred).
• PSIA/AASI Level II or higher certification (preferred).
• 3+ years of ski/ride instruction or education experience.
• Strong ski/ride teaching, technical, and communication skills.
• Experience creating and leading training programs for diverse age groups and skill levels.
• Proficiency in Microsoft Office and scheduling/booking software.
• Strong organizational skills; ability to work independently and collaboratively.
• Willingness to work evenings, weekends, and holidays.
• Demonstrated experience developing and implementing educational or recreational programs.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. This position splits time evenly between being outside on the mountain using ski equipment and around the base area, and inside within the Ski & Ride School facilities and offices. Requires the ability to ski/ride for extended periods of time. Proper cold-weather clothing, protective gear, and adherence to safety procedures are required to ensure personal well-being and maintain safe operations in challenging conditions. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must lift and/or move up to 75 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Hilltop is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.