Seasonal Service Dispatcher — Flexible Local Routes & Schedule

U3 Irving Energy US LLC; Concord (NH); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

401k matching

Sign-on bonus

Paid time off

Wellness program

Volunteer day program

Donation matching

Job summary

Irving Oil Ltd. is seeking a Seasonal Service Dispatcher to coordinate and manage field activities, balancing technician safety with meeting customer requirements.

You will support technicians and collaborate with internal and external customers, ensuring efficient communication and timely work orders. The role involves prioritizing calls, working with Load builders, and maintaining clear updates to Operations Managers.

Qualifications

• Post-secondary degree or equivalent experience is an asset.
• 3-5 years’ experience in dispatch or a related field, preferably in a contact center or transportation environment.
• Team player that can accept shared responsibility.

Responsibilities

• Receive emergency and non-emergency calls from customers and record significant information used to create work orders.
• Calls are dispatched based on priority.
• Partner with Load builders and maintain connection with customer and field representative during execution of scheduled work.
• Execute on the schedule that the Load builder creates with ongoing communication between the two roles.
• Apply policies and procedures to determine critical processes and appropriate actions.
• Understand Sales Processes to ensure customers are billed accurately.
• Prioritize work and elevate emergency calls; reschedule less critical tasks.
• Provide status updates to Operations Managers and other internal teams.
• Propose recommendations to optimize performance and resolve issues proactively.
• Decide who will assist when required (e.g., two-person jobs).
• Ensure technicians return to calls they previously owned.
• Take personal responsibility for promises and commitments.
• Make time-sensitive decisions to support business objectives.
• Maintain call center metrics (AHT, after-call work, returned calls).
• Guide CSRS and Sales Reps on building codes and gas codes and technician schedules.

Skills

Attention to detail

Organized communication

Education

Diploma/High School Equivalent

Job description

Irving Oil Ltd. is seeking a Seasonal Service Dispatcher to coordinate and manage field activities, balancing technician safety with meeting customer requirements.

You will support technicians and collaborate with internal and external customers, ensuring efficient communication and timely work orders. The role involves prioritizing calls, working with Load builders, and maintaining clear updates to Operations Managers.