Seasonal Delivery Dispatcher - Driver Support & Field Ops

Irving Oil Ltd.; West Lebanon (NH); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Annual bonus

401k match up to 4%

Paid vacation with buy option

Wellness allowance

Personal care days

Employee Assistance Program

Job summary

Irving Oil Ltd. in New Hampshire seeks a Seasonal Delivery Dispatcher to coordinate and manage events affecting delivery drivers, balancing safety with customer needs.

You will support drivers and collaborate with internal and external customers to ensure timely deliveries. Responsibilities include handling emergency and non-emergency calls, prioritizing based on importance, and providing updates to Operations Managers.

Qualifications

• Post-secondary degree or equivalent experience is an asset.
• 3–5 years’ experience in dispatch or related field.
• Experience in a call center or transportation environment preferred.

Responsibilities

• Receive emergency and non-emergency calls from customers, recording significant information, and prioritizing calls based on levels of importance.
• Partner with Load Builders to maintain connection with both the customer and field representative in the execution of scheduled work.
• Apply knowledge, and application policies and procedures effectively, and understanding the Sales Processes to ensure customers are billed appropriately.
• Prioritize work and escalate emergency calls where required, rescheduling less critical work.
• Deliver status updates and pertinent information as required to Operations Managers and various internal parties.
• Bring forward and implement recommendations to optimize performance and proactively resolve issues.
• Make difficult and time sensitive decisions to support business objectives.
• Maintain call center metrics (Average Handle Time, after call work, returned calls).
• Provide guidance to CSRs and Sales Representatives regarding building codes and gas codes, details regarding the technicians' schedules, and if the company can fulfill certain types of customers’ request.

Skills

Attention to detail

Organizational skills

Communication

Problem solving

Collaboration

Education

Diploma/High School Equivalent

Job description

Irving Oil Ltd. in New Hampshire seeks a Seasonal Delivery Dispatcher to coordinate and manage events affecting delivery drivers, balancing safety with customer needs.

You will support drivers and collaborate with internal and external customers to ensure timely deliveries. Responsibilities include handling emergency and non-emergency calls, prioritizing based on importance, and providing updates to Operations Managers.