Seasonal Delivery Dispatcher | Bonus & 401(k) Eligible

Irving Energy US; West Lebanon (NH); Presencial; USD 32.000 - 40.000; Tempo integral

Benefícios oferecidos por esta vaga

Collaborative environment

Annual bonus and 401k match up to 4%

Paid vacation with buy option

Wellness allowance and EAP

Resumo da vaga

Irving Oil is hiring a Seasonal Delivery Dispatcher in New Hampshire to coordinate delivery drivers and respond to customer needs while prioritizing safety. You will work with Load Builders and Operations teams to ensure timely, accurate billing and service delivery, and you’ll help optimize daily dispatch performance.

The role requires 3-5 years in dispatch or related fields, strong communication and organizational skills, and a post-secondary degree or equivalent experience.

Qualificações

• Post-secondary degree or equivalent experience is an asset.
• 3-5 years' dispatch or related field experience, preferably in a call center or transportation environment.

Responsabilidades

• Receive emergency and non-emergency calls from customers, recording significant information, and prioritizing calls based on importance.
• Partner with Load Builders to maintain connection with customer and field representative in scheduled work.
• Apply knowledge of policies and Sales Processes to ensure customers are billed appropriately.
• Prioritize work and escalate emergency calls, rescheduling less critical work.
• Deliver status updates to Operations Managers and internal parties.
• Bring forward and implement recommendations to optimize performance and resolve issues.
• Make time-sensitive decisions to support business objectives.
• Maintain call center metrics (Average Handle Time, after call work, returned calls).
• Provide guidance to CSRs and Sales Reps regarding building codes and gas codes, and technician schedules.

Conhecimentos

Attention to detail

Organizational skills

Communication skills

Problem solving

Collaboration

Formação

Diploma/High School Equivalent

Descrição da vaga

Irving Oil is hiring a Seasonal Delivery Dispatcher in New Hampshire to coordinate delivery drivers and respond to customer needs while prioritizing safety. You will work with Load Builders and Operations teams to ensure timely, accurate billing and service delivery, and you’ll help optimize daily dispatch performance.

The role requires 3-5 years in dispatch or related fields, strong communication and organizational skills, and a post-secondary degree or equivalent experience.