Delivery Dispatcher

Irving Oil; West Lebanon (NH); Presencial; USD 32.000 - 40.000; Tempo integral

Benefícios oferecidos por esta vaga

Annual bonus plan

401k matched up to 4%

Paid vacation with buy-back option

Resumo da vaga

Irving Oil is seeking a Seasonal Delivery Dispatcher in New Hampshire to coordinate and support delivery drivers while balancing safety and customer requirements. You will work with internal teams and external customers, ensuring smooth operations and timely communications.

The role emphasizes delivering status updates, prioritizing urgent issues, and contributing to process improvements in a collaborative environment.

Qualificações

• Post-secondary degree or equivalent experience is an asset.
• 3–5 years of dispatch or related experience, preferably in a contact center or transportation environment.
• Hourly wage range is $23.00–$28.75, based on experience and skills.

Responsabilidades

• Receive emergency and non-emergency calls from customers, recording information and prioritizing calls based on importance.
• Partner with Load Builders to connect customer and field representative for scheduled work.
• Apply knowledge and policies to ensure customers are billed correctly.
• Prioritize work and reschedule less critical tasks as needed.
• Provide status updates to Operations Managers and internal teams.
• Recommend improvements to optimize performance and resolve issues.
• Make difficult, time-sensitive decisions to support business objectives.
• Maintain call center metrics (Average Handle Time, after call work, returned calls).
• Guide CSRs and Sales Reps on building codes and gas codes, technician schedules, and reachability.

Conhecimentos

Attention to detail

Organizational skills

Communication skills

Problem solving

Collaboration

Formação

Diploma/High School Equivalent

Descrição da vaga

As a Seasonal Delivery Dispatcher, you will coordinate and manage events that can impact the delivery driver’s day. Your goal will be to balance the delivery driver’s safety, while meeting customer requirements daily. Your success will be determined by your ability to provide support to delivery drivers and collaborating directly with internal and external customers.

What We Offer

• Work Environment – Be a part of a collaborative environment that cultivates individual growth
• Competitive Compensation – Including an annual bonus plan, and 401k company matched up to 4%
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program

Your Responsibilities

• Receive emergency and non-emergency calls from customers, recording significant information, and prioritizing calls based on levels of importance
• Partner with Load Builders to maintain connection with both the customer and field representative in the execution of scheduled work
• Apply knowledge, and application policies and procedures effectively, and understanding the Sales Processes to ensure customers are billed appropriately
• Prioritize work and escape emergency calls where required, rescheduling less critical work.
• Deliver status updates and pertinent information as required to Operations Managers and various internal parties
• Bring forward and implement recommendations to optimize performance and proactively resolve issues
• Make difficult and time sensitive decisions to support business objectives
• Maintain call center metrics (Average Handle Time, after call work, returned calls)
• Provide guidance to CSRs and Sales Representatives regarding building codes and gas codes, details regarding the technicians' schedules, and if the company can fulfill certain types of customers request

Your Skills

• Strong attention to detail
• Organizational skills
• Communication skills
• Problem solving skills
• Collaboration skills

Your Experience

• Post-secondary degree or equivalent experience is an asset
• 3-5 years' experience in dispatch or a related field, preferably in a contact center or transportation environment

The expected hourly range for this position is $23.00-$28.75. Placement within range will be based on relevant experience, qualifications, and skills

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent