Seasonal Security Specialist

Denver Zoo; Denver (CO); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Seasonal Security Specialist to ensure a safe and secure environment for guests and staff. This role emphasizes exceptional guest service while monitoring campus activities and enforcing access control. Ideal candidates will thrive in a dynamic environment, showcasing their skills in communication and problem-solving. With a commitment to safety and guest experience, this position offers a unique opportunity to contribute to a beloved community institution. If you're passionate about security and enjoy engaging with diverse guests, this is the perfect role for you!

Benefits

Family Plus Denver Zoo Membership

Exclusive Discounts

Sick Time Accrual

403(b) Retirement Account

Qualifications

• 1+ years in security, safety, or law enforcement with guest service focus.
• Ability to remain calm and make decisions under pressure.

Responsibilities

• Enforce access control and monitor campus activity using CCTV.
• Produce accurate incident reports and maintain security equipment.

Skills

Security and Safety Management

Customer Service

Communication Skills

Problem Solving

Organizational Skills

Education

High School Diploma

Security License

Tools

CCTV Systems

Microsoft Office

Incident Reporting Systems

Job description

Denver Zoo Conservation Alliance (DZCA) honors our animals, staff, and guests by conducting ourselves at the highest level of integrity through our Core Actions -- Inspire Awe: Safety, Care, Connect, and by embracing our Core Values of: Welcoming, Curious, United, Courageous, and Transformative in all that we do.

The Seasonal Security Specialist (Level I) plays a vital role in advancing our mission by ensuring a safe and secure environment for guests, employees, animals, property, and assets, all while delivering exceptional guest service at DZCA. As a Level 1 Security Specialist, you will primarily focus on observing and reporting security concerns, ensuring proper access control across the campus, and maintaining a safe and welcoming atmosphere for all. Bilingual candidates are encouraged to apply.

Candidates must be able to work weekends and holidays as needed. The Security Department has the following shifts available; all shifts require seasonal overtime:

• First Shift: Varying 8-hour workday between the hours of 7:00 AM-6:00 PM
• Second Shift: 8-hour workday between the hours of 3:00 PM - 11:30 PM

Our team is made up of passionate and diverse professionals dedicated to providing excellent care for our animals while creating meaningful experiences for our guests. If you're excited to contribute your skills in a collaborative and innovative environment, Denver Zoo Conservation Alliance is the place for you!

Essential Duties and Responsibilities

• Enforce access control and check-in procedures for visitors, vendors, and contractors.
• Utilize CCTV and security systems to monitor campus activity.
• Report suspicious or unsafe incidents that could threaten guests, staff, animals, or property.
• Maintain and account for security-related equipment.
• Produce accurate incident reports.
• Record patrol activities, daily tasks, lost and found items, work orders, and other relevant data in an electronic logging system, ensuring accurate and organized records.
• Stay updated on emergency procedures and respond as needed.
• Assist with snow and ice removal.
• Provide first aid and support emergency responses.
• Enhance the guest experience by assisting and engaging with guests professionally.
• Promote a culture of safety within DZCA.
• Respond to security-related emergency calls.
• Provide security coverage at designated posts while supporting other personnel.

Technical / Professional Requirements & Qualifications

• At least one year in security, safety, loss prevention, or law enforcement, with a focus on guest service and resolving challenges.
• Experience in a high-volume, customer-focused environment or non-profit is preferred.
• Proficiency in Microsoft Office; experience with CCTV, access control, or incident reporting systems is a plus.
• Ability to remain calm and make decisions under pressure.
• Excellent communication, organizational, and problem-solving skills.
• Ability to prioritize tasks and adapt in a fast-paced, changing environment.
• Ability to maintain confidentiality and work with sensitive information.

Position Conditions

• To support our security operations, candidates must be at least 21 years of age with a valid driver's license and a clean driving record.
• Ability to pass a physical examination, background check, and pre-employment drug and alcohol screen.
• Ability to obtain a Denver Security License.
• Ability to lift to 50 lbs.
• Schedule Availability: Ability to work any shift, including nights, weekends, and holidays, with occasional overtime shifts.
• Must be able to walk (80 acres) and/or stand up to 8 hours daily in adverse outdoor conditions such as cold, rain, snow, or heat.
• Required to obtain and maintain certification in Stop the Bleed, First Aid, CPR, and AED (Adult/Child/Infant) within 3 months of hire and maintain throughout employment. (Provided and maintained through the organization).

Compensation

The hourly rate for this position is $19.50.

A pay differential will be paid for Spanish-speaking fluency with verified ability: 5%

Wild Perks

As a seasonal team member, you’ll have access to some great perks, including:

• A Family Plus Denver Zoo Membership – Bring your crew and explore!
• Exclusive Discounts – Save on concessions and retail.
• Sick Time Accrual – Because your well-being matters.
• 403(b) Retirement Account – Plan for your future.

Application Process and Timelines

Application deadline: May 14th, 2025. Review of applications will begin immediately. Denver Zoo Conservation Alliance reserves the right to close the position before this date.

Denver Zoo Conservation Alliance is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected status, or any other characteristic protected by law.

www.denverzoo.org