Seasonal Sales Support

Lakeshore Learning Materials, LLC; Long Beach (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in educational products is seeking a Seasonal Sales Support team member to assist with customer requests and support the Sales Support team. This remote role requires strong administrative and customer service skills, with a focus on multitasking in a fast-paced environment. Join a diverse team committed to making a difference in the educational community.

Benefits

401(k) retirement plan with company contribution

Flexible benefits

Employee discount on educational products

Casual dress code

Qualifications

• At least 2 years of experience in customer support.
• Exceptional customer service skills for managing multiple stakeholders.

Responsibilities

• Complete various tasks to support the Sales Support team.
• Assist with customer requests, including invoices and shipping.

Skills

Customer Service

Communication

Problem Solving

Tools

Excel

Word

Outlook

Salesforce.com

Job description

Job Description

We are currently seeking an energetic Seasonal Sales Support team member. In this role, you will serve as a liaison between our Sales Support team and other cross-functional departments, assisting our Outside Sales Representatives and our customers in multiple capacities. Successful candidates will have extensive administrative experience, a talent for multitasking in a fast-paced environment, and the ability to excel in a supporting role. Sales experience is not required. This role is remote.

A day on the job looks like this:

• Complete various tasks to support the Sales Support team, ensuring CCPs are processed correctly and efficiently.
• Monitor reports to track stock, back orders, and holds.
• Assist with customer requests, including invoices, shipping requests, and tracking information.
• Support stock and inventory requests.
• Collaborate with other departments as needed.
• Work efficiently to resolve issues that may arise.
• Ensure projects are completed to satisfy all stakeholders.
• Maintain clear communication with end users through various forms of correspondence.

Qualifications:

• At least 2 years of experience in customer support.
• Exceptional customer service skills for managing multiple stakeholders.
• High-level administrative skills.
• Strong sense of urgency and a “can-do” attitude.
• Excellent problem-solving and decision-making skills.
• Ability to juggle multiple projects effectively.
• Superb written and verbal communication skills.
• Proficiency in Excel, Word, and Outlook.
• Knowledge of Salesforce.com is a plus.
• Ability to prioritize multiple tasks is required.

Additional Information

• Hourly pay range: $19.47-26.19.
• 401(k) retirement plan with company contribution.
• Flexible benefits to suit your preferences.
• Employee discount on educational products.
• Casual dress code.

At Lakeshore, we value diversity and strive to create an inclusive community that reflects the teachers, families, and children we serve. We believe our strength lies in our differences and are committed to inclusion.

We are proud of our team and the impact we make through our products that inspire learning. If you are a dedicated professional eager to make a difference, we invite you to join us.

Learn more at www.lakeshorelearning.com/careers

Equal Employment Opportunity Policy

We select team members based on skill, merit, and talent, regardless of race, color, creed, sexual orientation, gender identity, marital status, military status, religion, age, national origin, disability, or other protected characteristics. We are committed to equality and inclusion.

For information on how we handle applicant data, visit our Employee/Applicant Privacy Policy.