Seasonal Sales Pro: Holiday Retail & Customer Service

Five Below, Inc.; Winchester (VA); On-site; USD 13,000 - 18,000; Part time

Job summary

Five Below is seeking part-time Seasonal Sales Associates to be in the heart of the action during the busy holiday season (October through January). The role emphasizes delivering outstanding customer service, keeping the floor well-stocked, and ensuring seamless checkout experiences at the register.

Ideal candidates are reliable, with excellent people and sales skills, and are comfortable using technology such as cash registers and handheld devices. Starting pay is $11.00 per hour.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on- the-job training.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

People skills

Sales skills

Attention to detail

Customer service

Merchandise organization

Job description

Five Below is seeking part-time Seasonal Sales Associates to be in the heart of the action during the busy holiday season (October through January). The role emphasizes delivering outstanding customer service, keeping the floor well-stocked, and ensuring seamless checkout experiences at the register.

Ideal candidates are reliable, with excellent people and sales skills, and are comfortable using technology such as cash registers and handheld devices. Starting pay is $11.00 per hour.