Seasonal Sales & Customer Experience Specialist

Kirkland's, Inc.; Katy (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Kirkland’s, Inc. is seeking a Sales Associate to deliver an exceptional shopping experience by following Kirkland’s Home customer service model. You will assist with sales, cashiering, replenishing, and merchandising while collaborating with the management team to ensure store goals are met.

The role emphasizes customer engagement, loyalty program education, and accurate merchandise presentation, with opportunities to support branding and teamwork across shifts.

Qualifications

• Energetic, people and results oriented, competitive with a drive to succeed.
• Ability to effectively communicate both written and verbal.
• Ability to work weekends, holidays and evenings.
• Flexible schedule to meet the business needs of the store.

Responsibilities

• Supports and values Customer Service in both the in store and online shopping experience
• Actively engages with all customers modeling exceptional selling behaviors
• Greets every customer with enthusiasm, maintains a positive, can do attitude at all times
• Proactively engages with customers, reads cues and responds appropriately
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Achieves or exceeds goals associated with company initiatives and programs.
• Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner
• Assists in maintaining an efficient and organized salesfloor and stockroom
• Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• May perform other duties as necessary

Skills

Energetic

People skills

Results oriented

Competitive

Job description

Kirkland’s, Inc. is seeking a Sales Associate to deliver an exceptional shopping experience by following Kirkland’s Home customer service model. You will assist with sales, cashiering, replenishing, and merchandising while collaborating with the management team to ensure store goals are met.

The role emphasizes customer engagement, loyalty program education, and accurate merchandise presentation, with opportunities to support branding and teamwork across shifts.