Seasonal Sales & Customer Experience Pro

Five Below; Davenport (IA); On-site; USD 13,000 - 18,000; Part time

Job summary

Five Below Davenport, IA is hiring friendly, energetic associates to greet customers, assist with merchandise, and promote store events and promotions.

You will resolve customer concerns, relay feedback to management, and work as part of a team to achieve store goals while handling multiple customers calmly.

The role is hourly with starting pay at $11.00, offers a flexible schedule including weekends, and provides opportunities to learn technology and enhance communication skills.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Age requirement

Flexible schedule

Technology openness

Customer communication

Professional conduct

Information gathering

On-the-job learning

Job description

Five Below Davenport, IA is hiring friendly, energetic associates to greet customers, assist with merchandise, and promote store events and promotions.

You will resolve customer concerns, relay feedback to management, and work as part of a team to achieve store goals while handling multiple customers calmly.

The role is hourly with starting pay at $11.00, offers a flexible schedule including weekends, and provides opportunities to learn technology and enhance communication skills.