Seasonal Retail Associate — Flexible Hours + Fun Culture

Five Below; Davenport (IA); On-site; USD 13,000 - 18,000; Full time

Job summary

Five Below is seeking a part-time, entry-level Customer Service Associate in Davenport, IA. You will greet customers, answer questions, recommend products, and help drive sales while maintaining a positive store environment.

You’ll work with a team to deliver excellent service, learn to operate point-of-sale equipment, and participate in promotions. This role starts at an hourly wage with opportunities for growth and schedule flexibility.

Qualifications

• At least 16 years old
• Available to work a flexible schedule
• Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices)
• Good communicator with the ability to engage with customers
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Job description

Five Below is seeking a part-time, entry-level Customer Service Associate in Davenport, IA. You will greet customers, answer questions, recommend products, and help drive sales while maintaining a positive store environment.

You’ll work with a team to deliver excellent service, learn to operate point-of-sale equipment, and participate in promotions. This role starts at an hourly wage with opportunities for growth and schedule flexibility.