Seasonal Retail Stock & Customer Service Associate

Michaels; Chesapeake (VA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer matching

Medical, dental, and vision coverage

Job summary

Michaels is hiring for a store role in Chesapeake, VA. The position involves helping customers, handling checkout, and engaging shoppers in rewards programs while ensuring a well-merchandised, in-stock store.

Applicants should have retail or customer service experience; long shifts, nights and weekends may be required. Michaels offers benefits such as employee discounts and more per company policy.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Michaels Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Maintain store recovery and merchandise, including returns/go back process and in-stock conditions.
• Support shrink and safety programs and adhere to SOPs and company policies.

Skills

Customer service

Job description

Michaels is hiring for a store role in Chesapeake, VA. The position involves helping customers, handling checkout, and engaging shoppers in rewards programs while ensuring a well-merchandised, in-stock store.

Applicants should have retail or customer service experience; long shifts, nights and weekends may be required. Michaels offers benefits such as employee discounts and more per company policy.