Seasonal Retail Sales Associate - Central Plaza

Gap Inc.; Sullivan (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

Gap Inc is seeking a Brand Associate to bring the brand to life for customers through exceptional service and product knowledge. You will educate customers on loyalty programs, engage with shoppers to drive sales, and support store operations across the sales floor, fitting rooms, and back office.

You’ll thrive in a fast-paced retail environment with a focus on teamwork, continuous improvement, and delivering an outstanding customer experience using omnichannel offerings.

Qualifications

• Strong communication with customers and team
• Customer-focused service on and off the sales floor
• Passion for retail in a fast-paced environment
• Problem-solver with continuous improvement mindset
• Willing to work flexible shifts including holidays, evenings, overnights and weekends
• Able to use retail technology and handle stockroom/office navigation
• Able to lift up to 30 lbs and move around the store

Responsibilities

• Provide excellent customer service to drive sales and loyalty.
• Educate customers about loyalty programs and promotions.
• Engage customers with suggestive selling and omni-channel experiences.
• Maintain a neat, clean and organized work area.
• Support sales floor, fitting rooms, cash wrap, and back office as needed.
• Communicate effectively with team to meet store goals.
• Handle customer interactions, returns, and issues courteously.
• Ensure smooth execution of store operations and processes.

Skills

Communication

Customer service

Retail passion

Problem solver

Flexible schedule

Retail tech

Lift up to 30 lbs

Tools

POS / checkout tech

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.