Retail Sales Associate - Town And Country

Gap Inc; United States; On-site; USD 17,000 - 22,000; Part time

Job summary

Gap Inc. is seeking a Brand Associate to bring our brand to life for customers. You will educate customers on products, drive loyalty program participation, and guide wardrobe choices using an omni-channel approach.

You will work with leadership to deliver a best-in-class customer experience, support sales floor and back-of-house operations, and maintain a clean, organized space. Flexibility for holidays, evenings, overnights, and weekends is required.

Qualifications

• Excellent customer service and communication skills.
• Strong interpersonal skills and a customer-focused mindset.
• Retail or sales experience is a plus.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to work a flexible schedule including holidays, evenings, overnights, and weekends.
• Able to lift and move up to 30 lbs.

Responsibilities

• Consistently treat customers and team members with respect.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Enhance the customer experience using omni-channel offerings.
• Support store operations on sales floor, fitting room, and cash wrap.
• Maintain a neat, clean, and organized work area.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes efficiently.

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in‑class customer experience using an omni‑channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work centre.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer‑focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to manoeuvre around sales floor, stockroom and office and lift up to 30 lbs.