Seasonal Retail Sales Associate

Gap Inc.; Concord (CA); On-site; USD 23,000 - 25,000; Part time

Job summary

Gap Inc. in Concord, CA is seeking a Brand Associate to bring the brand to life through exceptional customer service and product knowledge. You will educate customers, drive loyalty, and create a memorable shopping experience using an omni-channel approach.

As part of the team, you’ll engage with customers, promote loyalty programs, and support all store operations in a fast-paced retail environment while maintaining a clean, organized workspace.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to thrive in a fast-paced retail setting.
• Willingness to work a flexible schedule, including holidays and weekends.

Responsibilities

• Provide outstanding customer service and educate customers on products.
• Promote loyalty programs to drive repeat visits.
• Engage customers with suggestive selling to boost sales.
• Utilize omnichannel offerings to enhance the shopping experience.
• Support sales floor, fitting room, and cash wrap as needed.
• Maintain a neat and organized work area.
• Handle customer interactions professionally and resolve issues.
• Execute operational processes efficiently.

Skills

Good communicator

Customer-focused

Retail experience

Flexibility

Tech-savvy

Job description

About the role

As a Brand Associate, you're an integral part of our team and bring our brand to life for our customers. You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach.

What you'll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who you are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Hourly Range: $16.90 - $17.50
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.