Seasonal Retail Associate — Friendly Service & Fast Checkout

Michaels Stores; Gilroy (CA); On-site; USD 24,000 - 28,000; Full time

Job summary

The Michaels Stores in Gilroy, CA is seeking a friendly, customer-focused team member to help shoppers find products and complete quick, accurate checkouts.

Responsibilities include assisting with merchandise stocking, store recovery, BOPIS/SFS processes, and promoting the Rewards program while maintaining a welcoming store environment for all guests. Candidates should be able to stand long periods and lift moderate loads.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail and/or customer service

Cash handling

Job description

The Michaels Stores in Gilroy, CA is seeking a friendly, customer-focused team member to help shoppers find products and complete quick, accurate checkouts.

Responsibilities include assisting with merchandise stocking, store recovery, BOPIS/SFS processes, and promoting the Rewards program while maintaining a welcoming store environment for all guests. Candidates should be able to stand long periods and lift moderate loads.