Seasonal Retail Associate: Fast Checkout & In-Store Support

Michaels; Lebanon (Lebanon County); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

401(k) with employer match

Tuition assistance

Job summary

Michaels in Lebanon, PA is seeking a customer-focused Store Team Member to help customers locate products and provide solutions, while delivering a fast, friendly checkout experience. You’ll participate in truck unloading, stocking, and maintain merchandise, store recovery, and POS accuracy.

The role supports BOPIS/SFS and requires energy, reliability, and a welcoming attitude toward all shoppers. Previous retail or customer service experience is preferred.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Retail

Job description

Michaels in Lebanon, PA is seeking a customer-focused Store Team Member to help customers locate products and provide solutions, while delivering a fast, friendly checkout experience. You’ll participate in truck unloading, stocking, and maintain merchandise, store recovery, and POS accuracy.

The role supports BOPIS/SFS and requires energy, reliability, and a welcoming attitude toward all shoppers. Previous retail or customer service experience is preferred.