Seasonal Retail Associate: Customer Service & Framing

Michaels; Parkersburg (WV); On-site; USD 17,000 - 21,000; Full time

Job summary

Michaels in Parkersburg, WV is seeking a store associate to deliver friendly customer service and help shoppers find what they need. You will manage fast checkouts, unload trucks, stock shelves, and maintain a well-merchandised, in-stock store.

Engage customers with Rewards programs and credit options, follow SOPs, and support omni-channel processes like BOPIS and SFS. Evening and weekend availability is often required.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Responsible for merchandise recovery and store maintenance to stay in stock and well-merchandised
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and company policies; interact respectfully with colleagues and customers
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail experience

Customer service

Job description

Michaels in Parkersburg, WV is seeking a store associate to deliver friendly customer service and help shoppers find what they need. You will manage fast checkouts, unload trucks, stock shelves, and maintain a well-merchandised, in-stock store.

Engage customers with Rewards programs and credit options, follow SOPs, and support omni-channel processes like BOPIS and SFS. Evening and weekend availability is often required.