Seasonal Reservations Pro – Napa Valley Santa Train

Napa Valley Wine Train, a Noble House Experience; Napa (CA); On-site; USD 27,000 - 30,000; Part time

Job summary

Napa Valley Wine Train | Noble House Hotels & Resorts is seeking a Seasonal Reservations Agent to greet guests by phone, email, and in person, assist with lunch, dinner, and holiday experiences, and secure bookings during the Santa Train season. This part-time role requires weekend and holiday availability, excellent customer service, multitasking, and precise reservation management.

You will work four-hour shifts from 8:00 AM to 12:00 PM, November 1 through December 24, and contribute to

Qualifications

• One year of customer service experience required.
• Ability to handle reservations for lunch, dinner, and seasonal experiences.
• Excellent verbal and written communication in English.

Responsibilities

• Answer incoming calls and emails with a friendly, professional approach.
• Assist guests with reservations and verify details.
• Enter reservations accurately and send confirmations.
• Provide knowledgeable assistance to help guests choose the right experience.
• Collaborate with the team to ensure a smooth reservation process.

Skills

Customer service

Multitasking

Active listening

Teamwork

Problem solving

Tools

Reservation systems

CRM systems

Job description

Napa Valley Wine Train | Noble House Hotels & Resorts is seeking a Seasonal Reservations Agent to greet guests by phone, email, and in person, assist with lunch, dinner, and holiday experiences, and secure bookings during the Santa Train season. This part-time role requires weekend and holiday availability, excellent customer service, multitasking, and precise reservation management.

You will work four-hour shifts from 8:00 AM to 12:00 PM, November 1 through December 24, and contribute to