Holiday Reservations Specialist - Napa Valley (Seasonal)

Noble House Hotels & Resorts; Napa (CA); On-site; USD 27,000 - 30,000; Part time

Job summary

Noble House Hotels & Resorts is hiring a Seasonal Reservations Agent for the Napa Valley Wine Train in Napa, CA. This part-time role handles guest reservations by phone, email and in person during the busy Santa Train season.

You will verify guest details, process bookings, send confirmations, and offer personalized recommendations for lunch, dinner and seasonal Wine Train experiences. Strong communication, multitasking, and hospitality enthusiasm are essential.

Qualifications

• Part-time role with up to 30 hours per week.
• Weekend and holiday availability required.
• Experience in customer service preferred.
• Ability to handle reservations via phone, email and in person.

Responsibilities

• Answering incoming calls and responding to email inquiries with a friendly, energetic, and professional approach.
• Assisting guests with reservations for lunch, dinner, and seasonal Wine Train experiences.
• Verifying guest information and ensuring reservation details are accurate and complete.
• Processing bookings, entering reservation information, and sending timely confirmation notifications.
• Providing knowledgeable assistance to guests by answering questions and helping them select the experience that best suits their needs.
• Delivering personalized service that reflects the Wine Train’s commitment to excellence and hospitality.
• Working collaboratively with the team to ensure a seamless reservation process and an exceptional guest experience.

Skills

Customer service

Multitasking

Active listening

English proficiency

Teamwork

Problem solving

Adaptability

Typing

Tools

Reservation system

Job description

Noble House Hotels & Resorts is hiring a Seasonal Reservations Agent for the Napa Valley Wine Train in Napa, CA. This part-time role handles guest reservations by phone, email and in person during the busy Santa Train season.

You will verify guest details, process bookings, send confirmations, and offer personalized recommendations for lunch, dinner and seasonal Wine Train experiences. Strong communication, multitasking, and hospitality enthusiasm are essential.