Seasonal Remote Member Services Agent I

Lever, Inc.; Northern (KY); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Remote-first environment

Seasonal role with potential extension

Job summary

Lever, Inc. is seeking a dedicated Member Services Agent I to handle member inquiries with professionalism and empathy. The role emphasizes accurate problem solving, proactive service, and clean documentation within HIPAA guidelines.

Responsibilities include outbound outreach, inbound assessments, and enrollment support. The position is remote-first with a 3-month seasonal contract and potential extension based on demand.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's Degree preferred.
• 2–3 years in customer service or call center, healthcare preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Proficiency with CRM and ticketing systems.

Responsibilities

• Outbound outreach to members to explain enrollment benefits and promote Vida program offerings.
• Handle inbound calls to assess needs, assist with enrollment, and navigate the app.
• Document all interactions in the member services system with HIPAA-compliant care.
• Resolve member concerns and escalate complex issues as needed with timely follow-up.
• Support ad-hoc member services projects and contribute to process improvements.
• Engage in ongoing training to maintain service excellence and up-to-date knowledge.

Skills

Communication

Active listening

Problem-solving

Education

High school diploma

College degree preferred

Tools

CRM systems

Ticketing systems

Job description

Lever, Inc. is seeking a dedicated Member Services Agent I to handle member inquiries with professionalism and empathy. The role emphasizes accurate problem solving, proactive service, and clean documentation within HIPAA guidelines.

Responsibilities include outbound outreach, inbound assessments, and enrollment support. The position is remote-first with a 3-month seasonal contract and potential extension based on demand.