Seasonal Quick Service (QSR) Manager - Eataly Flatiron

Eataly; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Referral bonus program

Job summary

Eataly in New York seeks a QSR Manager to supervise daily operations across quick service counters, ensuring high hospitality and smooth service. You will lead, train and mentor staff, manage inventory, coordinate with the QSR GM/AGM, and handle orders and transactions with accuracy.

Responsibilities include maintaining floor presence, scheduling support, enforcing safety standards, resolving incidents, and driving quality and efficiency in fast-paced food-service environments.

Qualifications

• 2+ years of lead or supervisory experience in food service.
• Math skills and cash handling accuracy.
• Excellent communication and problem-solving skills.
• Knowledge of steps of service.
• Knowledge of coffee production; Italian cuisine/beverage preferred.

Responsibilities

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met.
• Collaborates closely with the QSR GM and AGM on administrative and financial duties.
• Trains, motivates, mentors and organizes team members.
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications.
• Monitors inventory, checks orders and distributes supplies as needed throughout the department.
• Manages transactions and ensures accurate accounting.
• Records shift notes and assists with administrative duties such as scheduling when needed.
• Ensures department complies with all quality, health, safety and sanitation standards.
• Documents, investigates and resolves employee and guest incidents.
• Performs other duties as required or assigned.

Skills

Leadership

Supervisory experience

Cash handling

Steps of service

Communication

Problem-solving

Coffee knowledge

Italian cuisine knowledge

Education

High school diploma

Post-secondary degree preferred

Job description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Manager assists with supervising and running the day-to-day operations of the QSR counters.

Reports directly to the QSR General Manager and Assistant General Manager and supervises the QSR staff of service leads, baristas and sales associates.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Collaborates closely with the QSR GM and AGM on certain aspects of management including administrative and financial duties
• Trains, motivates, mentors and organizes team members
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

Qualifications

• High school graduate or equivalent; post-secondary degree preferred
• 2+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, and cash register

Compensation

This position pays a base rate of $65,000-75,000

Additional Information

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.