Quick Service Restaurants (QSR) Assistant General Manager

Eataly; Los Angeles (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

and more!

Job summary

Eataly in Los Angeles is seeking a Quick Service Restaurants (QSR) Assistant General Manager to oversee daily QSR operations at a single location. You will work with the QSR General Manager, supervise service leads, baristas, sales associates and stockers, and help manage schedules and payroll.

The role requires 2+ years in counter-service or retail management, strong leadership and coffee knowledge, and the ability to maintain high guest experience standards while staying within budget.

Qualifications

• Bachelor’s Degree is required.
• 2+ years of management experience in counter-service or retail environment is required.
• Exceptional communication, leadership, motivational and teambuilding skills.
• Demonstrated problem-solving, organizational and analytical skills.
• Advanced proficiency in MS Office and common retail POS system (e.g., Micros).
• Experience and knowledge in coffee, coffee production and manual espresso machines.

Responsibilities

• Collaborates closely with the QSR General Manager on all aspects of management.
• Monitors budget to ensure efficient operations and that expenditures stay within budget limitations.
• Ensures guest experience standards are consistently met.
• Makes schedule and submits payroll for staff with approval of the QSR General Manager.
• Hires, assigns, trains, motivates, evaluates and terminates employees as necessary.
• Documents, investigates and resolves employee and guest incidents.
• Estimates food and beverage needs, and requisitions or purchases food, beverages, supplies and equipment; receives and checks orders to ensure adherence to specifications.
• Supervises cleaning and maintenance of equipment and counters according to Department of Health standards, and arranges repairs, contracts and other services when needed.
• Sends daily shift notes to the QSR General Manager.
• Performs other duties as required or assigned

Skills

Leadership

Communication

Problem-solving

MS Office

POS system (Micros)

Coffee knowledge

Education

Bachelor’s Degree

Tools

MS Office

POS system (Micros)

Job description

Quick Service Restaurants (QSR) Assistant General Manager

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Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options.

The Quick Service Restaurants (QSR) Assistant General Manager oversees the complex day-to-day operations of QSR at a single Eataly location. Reports directly to QSR General Manager and supervises the QSR staff of service leads, baristas, sales associates and stockers.

• Collaborates closely with the QSR General Manager on all aspects of management
• Monitors budget to ensure efficient operations and that expenditures stay within budget limitations
• Ensures guest experience standards are consistently met
• Makes schedule and submits payroll for staff with approval of the QSR General Manager
• Hires, assigns, trains, motivates, evaluates and terminates employees as necessary
• Documents, investigates and resolves employee and guest incidents
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Supervises cleaning and maintenance of equipment and counters according to Department of Health standards, and arranges repairs, contracts and other services when needed
• Sends daily shift notes to the QSR General Manager
• Performs other duties as required or assigned

Qualifications

• Bachelor’s Degree
• 2+ years of management experience in counter-service or retail environment
• Exceptional communication, leadership, motivational and teambuilding skills
• Demonstrated problem-solving, organizational and analytical skills
• Advanced proficiency in MS Office and common retail POS system (for example, Micros)
• Experience and knowledge in coffee, coffee production and manual espresso machines

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Benefits and Perks

• Paid Time Off
• 401K with match o
• Free family meal daily
• Discounts at Eataly
• and more!

Compensation: Pay range is set $75k – $80k a year

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.Eataly also prohibits harassment of applicants and employees based on any of these protected categories.It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.