Seasonal Quality Assurance Specialist

HealthPlanOne; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

HealthPlanOne seeks a Quality Assurance Specialist to enhance the compliance and quality assurance of agent calls. This role involves monitoring call performance against established standards and will require strong analytical and communication skills. The ideal candidate will be detail-oriented, enjoy working under set production goals, and help ensure quality in our customer interactions.

Qualifications

• High school diploma or equivalent is required.
• Experience as a Quality Assurance analyst is preferred.
• Bilingual skills in English and Spanish are a plus.

Responsibilities

• Monitor and score agent calls for compliance and quality assurance.
• Evaluate calls based on quality guidelines and standards.
• Perform other related duties as assigned.

Skills

Excellent written and oral communication

Analytical

Organized

Detail oriented

Accurate data recording

Excellent proofreading skills

Bilingual speaking skills (English and Spanish)

Education

High school diploma or equivalent

Associate degree in business or related field

Tools

Excel

Outlook

CMS

Job description

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Quality Assurance Specialist will monitor, evaluate and score agent calls for compliance and quality assurance.

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Quality Assurance Specialist will monitor, evaluate and score agent calls for compliance and quality assurance.

*Proposed End date on or around December 8th *

Duties/Responsibilities:

• Evaluates/audits calls and evaluate the quality of each call based on the quality guidelines and standards
• Score each call based on compliance criteria
• Perform other related duties as assigned

Required Skills/Abilities:

• High school diploma or equivalent
• Excellent written and oral communication
• Ability to work under set production goals
• Accurate data recording
• Analytical, organized and detail oriented
• Excellent proofreading skills
• Knowledge of Excel and Outlook
• Knowledge of CMS

Preferred Skills/Abilities:

• Associate degree in business or related field
• Quality assurance analyst/evaluator experience or a current and valid Life, Health and Annuity License (215)
• Exposure to Medicare and other insurance products
• Bilingual speaking skills (English and Spanish)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
• Able to wear headset for duration of shift

Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at [e-mail]

About the company

HealthPlanOne partners with all major carriers selling health insurance and Medicare plans to get you the best coverage for your unique needs and budget.

Notice

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