Seasonal Personal Shopper & Events Concierge

Mattel; Orlando (FL); On-site; USD 22,000 - 25,000; Full time

Job summary

American Girl Orlando, a Mattel subsidiary, is seeking a Seasonal Personal Shopping Assistant to support Personal Shoppers and provide personalized customer service. The role requires energy, organization, and the ability to create a positive experience for families.

You will handle appointments, event check-ins, and on-floor assistance, using Outlook and Office tools. Weekend availability and a flexible schedule are essential.

Qualifications

• 1–2 years of retail sales experience required demonstrating success in personalized selling and delivering high-touch customer experiences.
• Must have computer skills, including familiarity with Microsoft Office applications (Word, Excel and Outlook).
• Demonstrated ability to work with diverse customers, including children, with excellent communication skills.

Responsibilities

• Provide premium customer service by asking/answering questions and resolving concerns.
• Assist with selling and booking of in-store events and Bistro parties.
• Check in guests for events and prepare gifts and goodie bags.
• Assist with personal shopping appointments and prep before the appointment.
• Initiate and respond to client communications and schedule follow-ups.
• Utilize Microsoft Outlook to complete administrative duties.
• Keep up-to-date on product knowledge and services.
• Balance tasks while supporting Personal Shoppers on sales floor.
• Follow company standards, guidelines, policies and procedures.

Skills

Retail experience

Customer service

Time management

Communication

Team player

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

American Girl Orlando, a Mattel subsidiary, is seeking a Seasonal Personal Shopping Assistant to support Personal Shoppers and provide personalized customer service. The role requires energy, organization, and the ability to create a positive experience for families.

You will handle appointments, event check-ins, and on-floor assistance, using Outlook and Office tools. Weekend availability and a flexible schedule are essential.