Seasonal Personal Shopper - VIP Customer Experience

Mattel, Inc.and Subsidiaries; Orlando (FL); On-site; USD 22,000 - 25,000; Part time

Job summary

American Girl Orlando is seeking a dynamic Seasonal Personal Shopping Assistant to support Personal Shoppers and deliver a high-touch customer experience. You will help with appointments, event check-ins, and on-floor assistance to ensure a memorable visit for families and guests.

The role requires 1–2 years of retail sales, strong organizational skills, and weekend availability. Proficiency with Microsoft Office and teamwork are essential in this fast-paced, guest-focused environment at the

Qualifications

• 1–2 years of retail sales and service experience.
• Experience in personal shopping, specialty, or luxury retail preferred.
• Must have computer skills, including familiarity with Microsoft Office applications (Word, Excel and Outlook).
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Team player; flexible to meet changing business demands.
• Weekend availability a must, with flexible schedule including nights and holidays.

Responsibilities

• Provide premium customer service by asking and answering questions, recording/resolving customer concerns, responding to special requests, assessing needs, and offering suggestions.
• Assist with the selling and booking of in-store special events and Bistro parties.
• Check in guests for in-store special events or parties and ensure gifts and goodie bags are ready.
• Assist with personal shopping appointments including preparation prior to the appointment (goodie bags, hold items, special requests) and assists on the sales floor as needed.
• Initiates and responds to client communications, schedules appointments, and follows up with client as needed.
• Utilizes Microsoft applications, including Outlook, to complete administrative duties.
• Keep up-to-date on product knowledge and services.
• Balances work tasks while supporting the Personal Shoppers individually.
• Follows all company standards, guidelines, policies and procedures consistently.

Skills

Retail experience

Customer service

Microsoft Office

Personal shopping

Teamwork

Weekend availability

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

American Girl Orlando is seeking a dynamic Seasonal Personal Shopping Assistant to support Personal Shoppers and deliver a high-touch customer experience. You will help with appointments, event check-ins, and on-floor assistance to ensure a memorable visit for families and guests.

The role requires 1–2 years of retail sales, strong organizational skills, and weekend availability. Proficiency with Microsoft Office and teamwork are essential in this fast-paced, guest-focused environment at the