Seasonal PBX Operator – Festival of Lights Concierge

The Mission Inn Hotel & Spa; Riverside (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

The Mission Inn Hotel & Spa, part of Pyramid Global Hospitality, in Riverside, CA, is hiring a Seasonal Festival of Lights PBX Phone Operator for its annual celebration. You will greet guests, answer calls, dispatch to departments, and provide information about events and hotel services.

The ideal candidate is friendly, professional, detail-oriented, and able to work weekends and holidays in a fast-paced resort environment. Prior customer service and strong communication skills are valued.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• To answer incoming calls within 3 rings and to direct calls throughout the resort providing courteous guest service, using guest name and responding promptly to guest questions, complaints or requests.
• To dispatch all guest calls through radios or devices to the appropriate departments
• Become fully familiar with the resort's outlets and services available to the guests and be able to provide accurate information on guest services at all times.
• To obtain updated information daily on resort events and be able to accurately answer inquiries about these events.
• Understand how to operate accurately the resort telephone system SMS system to provide maximum courteous and efficient telephone service to all customers.
• To log and clear all guest calls into the HOT SOS system. Call back system to clear all calls (using guest name)
• To follow up with all guest calls and complaints (using guests name)
• Be able to perform concierge duties including restaurant reservations, resort activities, off property attractions
• To Log and store all guest packages following all procedures
• Maintain the PBX area in a neat and orderly manner.
• Be familiar with the resort's emergency procedures to pay a key role in the event of an emergency.

Skills

Communication skills

Customer service

Outgoing personality

Computer skills

Education

High school diploma or equivalent

Job description

The Mission Inn Hotel & Spa, part of Pyramid Global Hospitality, in Riverside, CA, is hiring a Seasonal Festival of Lights PBX Phone Operator for its annual celebration. You will greet guests, answer calls, dispatch to departments, and provide information about events and hotel services.

The ideal candidate is friendly, professional, detail-oriented, and able to work weekends and holidays in a fast-paced resort environment. Prior customer service and strong communication skills are valued.