Seasonal Part-Time Customer Advocate

Safelite AutoGlass; Sanford (FL); On-site; Full time

Job summary

An established industry player in auto glass services is seeking a dynamic Customer Advocate to be the first point of contact for customers. This role involves managing customer interactions, administrative tasks, and ensuring a smooth experience for every visitor. The ideal candidate will thrive in a fast-paced environment, showcasing exceptional customer service skills and a professional demeanor. Join a company that values its employees and offers a supportive workplace, where your contributions will make a significant impact on customer satisfaction and operational efficiency. If you are ready to take on a rewarding challenge, this opportunity is perfect for you.

Qualifications

• 1-3 years of experience in telephone operations or business administration.
• Ability to provide world-class customer service in a fast-paced environment.

Responsibilities

• Welcome customers and resolve concerns quickly and efficiently.
• Manage calls, emails, and faxes for service issues and pricing.
• Complete work order information and breeze through administrative tasks.

Skills

Customer Service

Telephone Operations

Business Administration

Problem Solving

Education

High School Diploma/GED/Equivalent

Job description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay starting at $18.30/hour.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.

• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.

• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.

• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.

• Review orders from the national contact center and manage dealer part orders and special accounts.

• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.

• Experience: 1-3 years telephone operations or business administration experience required.

• Ability to provide world class customer service in a changing, fast-paced operation.

• Present a professional appearance and wear personal protective equipment.

• Ability to travel up to 10%.

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.