Seasonal Palm Court Guest Experience Host

Accor; New York (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

The Plaza, a Fairmont managed hotel in New York, seeks a Seasonal Palm Court Guest Experience Agent to deliver exceptional service during the October–December period. You will greet guests, assist with reservations, and support daily restaurant operations.

This role emphasizes personal touches, VIP guest handling, and collaboration with Palm Court staff to create Moments into Memories in a Five Diamond setting.

Qualifications

• Prior guest service experience preferred.
• Experience with POS systems is an asset.
• Excellent communication and organizational skills required.

Responsibilities

• Provide professional, friendly greetings and engaging service.
• Assist with reservations and modify requests as needed.
• Collect and address guest feedback and questions.
• Know menu items, garnishes and preparation methods.
• Build rapport with guests and VIPs to enhance their experience.
• Maintain menus and understand shift end reports in POS systems.
• Coordinate with Palm Court staff on arrivals, departures and special needs.

Skills

Excellent communication

Organizational skills

Interpersonal skills

Problem solving

Teamwork

Ability to work under pressure

Reliable / responsible

Tools

POS system

Job description

Seasonal Palm Court Guest Experience Agent

• Full-time
• Job-Category: Food & Beverage
• Job Type: Temporary
• Job Schedule: Full-Time

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

The Palm Court Seasonal Guest Experience Agent’s primary responsibility is to improve the guests’ experience through diligent arrival preparation, dining experience post visit and daily operations of the restaurant seating. Create relationships and use online resources to turn Moments into Memories. Reporting to the Palm Court Guest Experience Supervisor, the Palm Court Seasonal Guest Experience agent is a key member of the Food and Beverage department and will support the department to achieve the departmental goals. The Palm Court Seasonal Guest Experience Agent holds accountability for instilling consistency of hotel and Fairmont standards as well as generating and promoting ideas to enhance the Five Diamond / Five Star experience. This position will be driven by a commitment to be the most gracious in hospitality.

The anticipated duration of this seasonal role is about 3 months (October through December)

RESPONSIBILITIES:

• Consistently offer a professional, friendly greeting and engaging service
• Understand all colleagues’ tasks in the outlet
• Assist with booking, modifying and cancelling reservations
• Collect, file, distribute and answer to guest feedback and questions
• Have knowledge of all menu items, garnishes, contents and preparation methods
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Build rapport with VIPs, distinguished visitors, encourage feedback throughout their experience
• Assist with maintaining menus
• Understand shift end reports in the outlet and the POS system
• Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guests
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Maintain regular attendance in compliance with Plaza and Fairmont Standards, as required by scheduling, which will vary according to the needs of the business
• Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas
• This position plays an important role in creating personalized and creative experiences for our guests to elevate their experience.
• On some occasions, the ability to work under pressure and prioritize, completing projects start to finish in under two hours
• An eye for detail and strong organizational skills
• A talent for adjusting rapidly, effectively, and intelligently to changing circumstances
• Creative problem solving abilities and passion for creativity
• Strong work ethic, with the ability to work independently and as a member of a team
• Coordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific the arrival, departure, and special needs of VIP dining guests.
• Prepare VIP portfolios of Palm Court guests.
• Create and leverage relationships with vendors (artists, florists, concierges, etc) to assist in creating these moments
• Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high profile guests or members in accordance with hotel standards
• Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests
• Manage day to day operations at each tea seating while not in the office
• Place pre-arrival calls as per the SOP to identify special requests and obtain arrival times
• Maintain database of guest preferences, habits, and special dates and encourage other employees to do so
• Assist with additional Food and Beverage tasks, as needed
• Understand and communicate promotions and enhancements effectively with colleagues
• Serve as general guest information source. Act as a salesperson for The Plaza and Fairmont Hotels & Resorts
• Maintain consistent and effective flow of communication between management and fellow colleagues.
• Arrange for or purchase VIP gifts if required
• Actively participate in daily briefings and meetings
• Complete projects in a timely manner as required by the Palm Court Guest Experience Supervisor, F&B Managers, Assistant Director of F&B and Director of Food & Beverage
• Be able to participate proficiently in functions outside one’s department when called upon

•Previous service experience is an asset
•Previous Point of Sale System experience is an asset
•Excellent communication and organizational skills
•Strong interpersonal and problem solving abilities
•Highly responsible & reliable
•Ability to work well under pressure in a fast paced environment
•Ability to work cohesively as part of a team
•Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):
•Constant standing and walking throughout shift
•Occasional lifting and carrying up to 20 lbs
•Occasional kneeling, pushing, pulling
•Occasional ascending stairs and ramps

All your information will be kept confidential according to EEO guidelines.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply