Seasonal Operations Manager - Immersive Night Events

Thirteenth Floor Entertainment Group; San Jose (CA); On-site; USD 33,000 - 44,000; Full time

Job summary

Thirteenth Floor Entertainment Group is seeking a Seasonal Operations Manager for Winchester Mystery House during Festival Freight Nights. You will lead all on-site operations, manage multiple departments, and ensure smooth guest movement from build to strike.

You will recruit and schedule staff, implement SOPs, and coordinate with vendors to maintain safety, cleanliness, and high-quality guest experiences. Evening, weekend, and holiday coverage is required throughout the season.

Qualifications

• 3-5 years in live events, theme parks, venues, or high-volume guest operations; at least 1 year in a supervisory role preferred.
• Demonstrated success coordinating multiple departments in fast-paced, high-volume environments.
• Strong leadership, communication, and decision-making skills under pressure.
• Experience with staff scheduling platforms, timekeeping systems, and basic event safety protocols.
• Ability to stand, walk, and navigate indoor/outdoor event spaces for extended periods.

Responsibilities

• Serve as direct supervisor for all operational departments: parking, ticketing, retail, custodial, guest services, staff, and security.
• Develop, implement, and refine SOPs for all event areas with the GM.
• Lead recruitment, onboarding, and scheduling of operations staff for nightly coverage.
• Approve labor, maintain accurate timekeeping and payroll alignment.
• Lead nightly pre-show briefings with leads to communicate priorities and updates.
• Be the on-site point of contact for operational vendors during build, show, and strike.
• Oversee build/strike of event infrastructure with leads and vendors.
• Ensure all stations are staffed, stocked, and show-ready before guest arrival.
• Implement crowd control, queue management, and emergency access workflows.
• Monitor guest flow in real time and adjust staffing as needed.

Skills

Leadership

Staff scheduling

Operations management

Communication

Safety protocols

Tools

Timekeeping systems

Scheduling platforms

Job description

Thirteenth Floor Entertainment Group is seeking a Seasonal Operations Manager for Winchester Mystery House during Festival Freight Nights. You will lead all on-site operations, manage multiple departments, and ensure smooth guest movement from build to strike.

You will recruit and schedule staff, implement SOPs, and coordinate with vendors to maintain safety, cleanliness, and high-quality guest experiences. Evening, weekend, and holiday coverage is required throughout the season.