Event Staff

Thirteenth Floor Entertainment Group; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Thirteenth Floor Entertainment Group in Madison, TN, is hiring Event Staff (Seasonal) for select events. This seasonal role supports crowd management, guest services, event setup, and safety across immersive haunted experiences.

Applicants must be 18+, legally eligible to work in the United States, and available for evenings, weekends, and holidays. Employment is at-will, with no guaranteed future seasons.

Qualifications

• Must be 18 years or older at time of hire.
• Must be legally authorized to work in the United States; employment eligibility verified via E-Verify.
• Available to work evenings, weekends, and holidays as required by event schedules.
• Comfortable working in dark, loud environments with strobe effects and guests nearby.

Responsibilities

• Traffic Flow Management: guide guests and keep lines moving, ensuring a smooth guest experience.
• Customer Service: provide friendly, professional assistance and explain rules and layout.
• Event Operations: assist with setup/teardown and maintain a clean, ready space.
• Safety and Security: stay alert to hazards and assist in maintaining a secure environment.

Skills

Customer service

Crowd management

Communication

Job description

Overview

Job Location: Madison, TN 37115

Position Type: Seasonal

Job Title: Event Staff (Seasonal)

Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, you’ll join a passionate community that brings world-class scares and smiles to life.

Returning Applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

This is a seasonal position tied to select events produced by Thirteenth Floor Entertainment Group. Employment is at-will, and there is no guarantee of continued or repeat employment in future seasons or events.

Responsibilities

• Traffic Flow Management
  • Guide guests efficiently through the attraction, keeping lines moving and minimizing wait times so everyone can enjoy the thrills.
  • Direct visitors to designated areas such as queue lines, entrances, and exits, and implement effective crowd management strategies to maintain safety and maximize the guest experience.
  • Be proactive in identifying potential bottlenecks and respond quickly to ensure a steady, enjoyable flow throughout the event.
• Customer Service
  • Deliver friendly, professional assistance at every interaction.
  • Answer questions, provide clear instructions, and help guests understand the rules and layout of the haunt.
  • Approach every concern with empathy and resolve issues promptly, turning challenges into positive experiences.
• Event Operations
  • Play a hands-on role in event setup and teardown, keeping every area clean, organized, and ready for action.
  • Work closely with fellow staff to maintain the immersive environment, ensuring props, décor, and effects are in place and functioning.
  • Support special event needs as they arise to create a seamless experience behind the scenes.
• Safety and Security
  • Stay alert for safety hazards and report them immediately to management.
  • Assist security personnel in maintaining a secure environment for guests and staff, ensuring everyone enjoys the event safely.
  • Respond calmly and efficiently in emergency situations.
• Communication
  • Collaborate with actors, managers, and other team members to ensure a seamless guest experience.
  • Share important updates, coordinate crowd movements, and contribute ideas to improve operations and efficiency.

Qualifications

• Position Requirements
• Must be 18 years of age or older at the time of hire.
• Must be legally authorized to work in the United States; employment eligibility will be verified through E-Verify.
• Must be available to work evenings, weekends, and holidays as required by event schedules.
• Comfortable working in dark, loud, and themed environments with strobe effects, fog, and close guest interaction.

This is a seasonal position tied to select events produced by Thirteenth Floor Entertainment Group. Employment is at-will, and there is no guarantee of continued or repeat employment in future seasons or events.