Seasonal Immersive Event Crew

Thirteenth Floor Entertainment Group; San Jose (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Thirteenth Floor Entertainment Group in San Jose is seeking an energetic Seasonal Event Staff member to help run immersive Halloween attractions. You’ll be the energy behind the experience, guiding guests and maintaining a safe, high‑energy atmosphere from guest arrival to departure.

This fast-paced, guest-facing role requires evenings, weekends, and holidays during the event season. You’ll manage crowds, deliver friendly service, support setup and teardown, and communicate clearly with actors

Qualifications

• Must be 18 years of age or older at time of hire.
• Must be legally authorized to work in the United States (employment eligibility verified through E-Verify).
• Availability to work evenings, weekends, and holidays throughout the event season—non-negotiable.
• Comfortable in dark, loud, high-energy environments with strobe effects, fog, and close guest interaction.
• Positive attitude, strong communication skills, and a team-first mindset.
• Ability to stay calm and focused in fast-paced, high-volume situations.

Responsibilities

• Guide guests through queue lines, entrances, and exits, keeping traffic moving efficiently and wait times to a minimum.
• Proactively identify and address bottlenecks before they impact the guest experience.
• Implement crowd management strategies that balance safety, pacing, and atmosphere.
• Deliver friendly, high-energy interactions at every touchpoint—answering questions, setting expectations, and keeping guests excited.
• Resolve guest concerns quickly and professionally, turning friction into a positive moment.
• Maintain the immersive atmosphere that defines the Thirteenth Floor experience throughout every shift.
• Assist with event setup and teardown, ensuring all areas are clean, organized, and show-ready.
• Support props, décor, and effects upkeep in coordination with production and technical staff.
• Adapt to special event needs as they arise, stepping in wherever the team needs support.
• Stay alert for safety hazards and report concerns to management immediately.
• Support security personnel in maintaining a safe environment for guests and staff.
• Respond calmly and effectively in emergency situations following established protocols.
• Communicate clearly with actors, managers, and fellow staff to ensure seamless nightly operations.

Job description

Thirteenth Floor Entertainment Group in San Jose is seeking an energetic Seasonal Event Staff member to help run immersive Halloween attractions. You’ll be the energy behind the experience, guiding guests and maintaining a safe, high‑energy atmosphere from guest arrival to departure.

This fast-paced, guest-facing role requires evenings, weekends, and holidays during the event season. You’ll manage crowds, deliver friendly service, support setup and teardown, and communicate clearly with actors