Seasonal Office Supervisor-Operations & Client Service Lead

Liberty Tax; Lincoln (NE); On-site; USD 22,000 - 30,000; Full time

Job summary

Liberty Tax Lincoln is seeking an Office Supervisor to oversee daily operations of a single Liberty Tax office within the Managed Operations structure. You will provide leadership to staff, ensure compliance with procedures, drive performance, and deliver exceptional customer service.

You will act as a liaison between the office and Regional Leadership. Responsibilities include managing office workflow, staffing, performance reporting, and ensuring accuracy of tax returns.

Qualifications

• Strong leadership and organizational skills.
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• Excellent verbal and written communication abilities.
• Customer-focused mindset with strong interpersonal skills.
• Experience using Microsoft Office Suite and tax preparation software.
• Ability to work independently and manage staff performance effectively.

Responsibilities

• Oversee day-to-day operations of the office, ensuring effective workflow and a professional environment.
• Oversee staffing, scheduling, and supervision of office employees including Tax Preparers and administrative personnel.
• Monitor and report office performance metrics, addressing any operational issues.
• Ensure delivery of exceptional client service throughout the tax season.
• Serve as the main point of contact for client concerns, resolving issues quickly and professionally.
• Maintain a clean, welcoming office environment that promotes positive customer experience.
• Maintain compliance with federal, state, and local regulations applicable to tax operations.
• Monitor return preparation accuracy and assist staff with technical or compliance-related questions.
• Lead recruitment and onboarding of seasonal staff.
• Provide training, coaching, and performance feedback to all office employees.
• Foster a collaborative, high-performing team culture.
• Execute local marketing strategies to promote office visibility and drive business growth.
• Participate in outreach initiatives to attract new clients and build brand awareness.
• Ensure completion and submission of daily operational reports.
• Maintain organized and accurate documentation for client files, employee schedules, and performance metrics.

Skills

Leadership

Organizational skills

Multitasking

Communication

Customer service

Staff management

Independent work

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Office

Tax preparation software

PTIN eligibility

Job description

Liberty Tax Lincoln is seeking an Office Supervisor to oversee daily operations of a single Liberty Tax office within the Managed Operations structure. You will provide leadership to staff, ensure compliance with procedures, drive performance, and deliver exceptional customer service.

You will act as a liaison between the office and Regional Leadership. Responsibilities include managing office workflow, staffing, performance reporting, and ensuring accuracy of tax returns.