Seasonal Museum & Retail Customer Specialist

American Heritage Companies; Bryson City (NC); On-site; USD 21,000 - 23,000; Part time

Job summary

GSMR in Bryson City, NC is seeking a part-time Retail Sales Associate / Museum Attendant to greet customers, handle sales, and support museum operations. This seasonal, non-exempt role involves cash handling, answering questions, and assisting passengers during museum visits and store operations.

The position requires strong customer service, ability to work nights and weekends, lifting up to 50 lbs, and willingness to learn about model railroading.

Qualifications

• Previous retail or customer service experience with cash handling preferred.
• Must interact effectively with coworkers/vendors/customers.
• Must have a passion and desire for strong customer service and guest satisfaction.
• Must be able to work a flexible schedule with night and weekend hours.
• Must be able to lift 50lbs.
• Comfortable with public speaking.
• Ability to work a flexible schedule with night, weekend, and holiday hours.
• Willingness to learn about model railroading to interact with customers about the museum collection.

Responsibilities

• Stock shelves, counters or tables with merchandise.
• Greet every customer that walks in store.
• Obtain merchandise requested by customer or receive merchandise selected by customer.
• Answer customer questions concerning location, price and use of merchandise.
• Total price and tax on merchandise purchased by customer to determine bill.
• Accept payment and make change accurately.
• Wrap or bag merchandise for customers.
• Keep displays clean and neat with fresh merchandise on display.
• Keep store clean and orderly throughout the day.
• Responsible for greeting and assisting passengers during their museum visits.
• Properly turn on all lights and model train equipment on the layouts in the museum and close the museum at the end of the day.
• At the beginning of the day, put barriers outside for property maintenance to direct customers into the museum following their ride and bring barriers back in at the end of the night.
• Ensure the museum is kept clean (clean glass around layouts, sweep floors, vacuum foot mats, empty trash cans etc.).
• Encourage GSMR riders to visit the museum.
• Answer passenger questions and provide information about the train, layover, and tell stories about the region.
• Ensure customers do not reach into the layouts and handle the trains or scenery.
• Other duties as requested by Retail Manager and/or GSMR senior mgmt.

Skills

Retail experience

Customer service

Cash handling

Public speaking

Flexible schedule

Lifts 50 lbs

Job description

GSMR in Bryson City, NC is seeking a part-time Retail Sales Associate / Museum Attendant to greet customers, handle sales, and support museum operations. This seasonal, non-exempt role involves cash handling, answering questions, and assisting passengers during museum visits and store operations.

The position requires strong customer service, ability to work nights and weekends, lifting up to 50 lbs, and willingness to learn about model railroading.