Seasonal Museum Guest Experience Associate

International Association of Operative Millers (IAOM); Joliet (IL); On-site; USD 17,000 - 21,000; Part time

Job summary

Joliet Area Historical Museum (JAHM) seeks enthusiastic Museum Assistants for the fall season. The role involves welcoming guests across multiple sites, learning site histories, guiding visitors, and handling gift shop sales with accuracy.

Position runs mid-August to mid-November with potential spring rejoin. Strong communication, cash handling, and customer service are essential for delivering a world‑class guest experience at four unique museum sites.

Qualifications

• Excellent verbal and written communication skills with internal and external customers.
• Basic computer proficiency and familiarity with Apple devices and iPads.
• Ability to work under pressure, meet deadlines, and provide exemplary customer service.
• High school diploma or GED and a valid state ID or driver’s license for applicants 18+ years.
• Guest service experience is highly preferred; cashier experience beneficial but not required.
• Must have basic cash handling experience and be able to make correct change.

Responsibilities

• Greet guests in an upbeat and positive manner.
• Address guest issues/inquiries and proactively offer assistance.
• Complete assigned site-specific duties.
• Report for assigned shift on time and ready to work in uniform.
• Maintain assigned workstation and keep areas neat and orderly.
• Adhere to SOPs for gift shop sales, inventory, cash, and card transactions.
• Ensure opening and closing duties are performed to standards.
• Maintain compliance with all policies and procedures.
• Report safety concerns to Museum Leadership Team.
• Maintain an excellent attendance record for scheduled shifts.

Skills

Verbal and written communication

Guest service

Cash handling

Basic computer skills

Independent work

Education

High school diploma or GED

Valid state ID or Driver’s License

Tools

Apple devices

iPad proficiency

Job description

Joliet Area Historical Museum (JAHM) seeks enthusiastic Museum Assistants for the fall season. The role involves welcoming guests across multiple sites, learning site histories, guiding visitors, and handling gift shop sales with accuracy.

Position runs mid-August to mid-November with potential spring rejoin. Strong communication, cash handling, and customer service are essential for delivering a world‑class guest experience at four unique museum sites.