Seasonal Mountain Rental Shop Assistant Manager

Vail Resorts; Dover (VT); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Free employee passes

Free ski lessons

Discounted lift tickets for friends &

40% retail discounts

Excellent training & development

Referral Program

Job summary

Vail Resorts in Vermont seeks a Winter Seasonal Assistant Manager to oversee the Rental Shop operations, supervise Rental Attendants and Leads, and deliver guest-focused service. You will manage opening/closing procedures, staffing, inventory, and budgets while upholding safety and brand standards. Starting wage $25.00–$32.14 per hour; full-time hours available in Winter 2026/2027.

Housing not provided. This role emphasizes training, payroll management, and a positive, inclusive environment;

Qualifications

• High School Diploma or GED; business training preferred.
• 1–2 years in rental operations, outdoor recreation, retail, or hospitality.
• Previous supervisory or team-lead experience strongly preferred.
• Experience in fast-paced, customer-facing environment.
• Ability to work a flexible schedule including nights, holidays and weekends.
• Ability to lift 30–50 lbs regularly.

Responsibilities

• Oversee daily operations of the Rental Shop to ensure guest-focused service.
• Support the Manager in opening/closing procedures, staffing assignments, and workflow management.
• Ensure equipment inventory (skis, snowboards, boots, helmets, etc.) is organized, maintained, and rotated properly.
• Monitor rental flow to reduce wait times and improve guest experience.
• Supervise Rental Attendants, Leads, and support staff during assigned shifts.
• Provide hands-on coaching, real-time feedback, and support adherence to Vail Resorts’ policies and service standards.
• Protect company assets through effective loss prevention techniques and by managing inventory for rental products.
• Manage operational budgets and payroll while aligning staffing and spending with operational needs.
• Assist with training new employees on equipment handling, sizing, safety protocols, and guest service.
• Promote a positive, inclusive, safety-first work environment.
• Ensure all staff follow equipment safety guidelines, fitting procedures, and operational SOPs.
• Monitor workspace for hazards; take immediate corrective action when needed.
• Ensure compliance with rental waivers, age/weight guidelines, and equipment safety checks.
• Other duties as assigned

Skills

Team leadership

Customer service

Retail/rental operations

Education

High School Diploma or GED Equivalent

Business education or training preferred

Job description

Vail Resorts in Vermont seeks a Winter Seasonal Assistant Manager to oversee the Rental Shop operations, supervise Rental Attendants and Leads, and deliver guest-focused service. You will manage opening/closing procedures, staffing, inventory, and budgets while upholding safety and brand standards. Starting wage $25.00–$32.14 per hour; full-time hours available in Winter 2026/2027.

Housing not provided. This role emphasizes training, payroll management, and a positive, inclusive environment;