Seasonal Merchandise & Customer Experience Associate

The TJX Companies, Inc.; Lansing (MI); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

life insurance

paid holidays/vacation/sick

scholarship program

Job summary

Addressing customers directly at the Sierra Store Lansing MI, The TJX Companies, Inc. offers a dynamic retail role focused on delivering exceptional service in a fast-paced off-price environment.

You will help maintain clean, organized sales floors, process transactions accurately, and support diverse store operations to meet business needs. The role emphasizes friendly, effective communication, teamwork, and adherence to all policies while promoting loyalty programs and store standards.

Qualifications

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Addressing customers directly at the Sierra Store Lansing MI, The TJX Companies, Inc. offers a dynamic retail role focused on delivering exceptional service in a fast-paced off-price environment.

You will help maintain clean, organized sales floors, process transactions accurately, and support diverse store operations to meet business needs. The role emphasizes friendly, effective communication, teamwork, and adherence to all policies while promoting loyalty programs and store standards.