Seasonal Merch & Customer Experience Specialist

Macy's, Inc.; McLean (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee assistance program

Job summary

Macy's, Inc. seeks a Vendor Paid Merchandise Selling Support Colleague to help customers with product selection, uphold standards, and maintain attractive selling floors. This role emphasizes product expertise for the sponsoring vendor and delivering a memorable shopping experience.

Full-time colleagues typically work 30+ hours weekly; hours vary by business needs. Benefits include health coverage, 401(k) match, paid time off, and holidays. On-site opportunity in a fast-paced retail setting.

Qualifications

• Exceptional customer service skills.
• Possess strong merchandising skills.
• Ability to effectively communicate and present information to customers, peers and all levels of management.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.
• Must be able to work independently with minimal supervision.
• Must be able to multitask in a fast paced environment.
• Ability to collaborate as a member of a team.
• Demonstrate an energetic and positive attitude, strong communication and interpersonal skills.
• Possess vision and creativity.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

Responsibilities

• Make the customer the top priority.
• Leverage product knowledge to increase sales by educating and assisting the customer in making the best choice.
• Assist with maintaining and recovering the selling floor, ensuring all sizes, colors and styles are available.
• Ensure appropriate selling floor presentation by promoting events and merchandise assortments.
• Ensure fitting rooms are customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate area on the selling floor.
• Exhibit friendly and helpful customer experience expectations.
• Drive and exceed department goals by executing Macy's initiatives to actively drive the business.
• Maintain communication with vendors, Customer Experience Managers, Omni Operations Managers and Style Merchandise Managers for support on driving sales and event promotions.
• Adhere to all safety and security policies and procedures.
• Complete other customer-facing tasks as needed.
• Regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Customer service

Merchandising

Communication skills

Math skills

Calculator use

Independent work

Multitasking

Team collaboration

Energetic attitude

Creativity

Flexible scheduling

Job description

Macy's, Inc. seeks a Vendor Paid Merchandise Selling Support Colleague to help customers with product selection, uphold standards, and maintain attractive selling floors. This role emphasizes product expertise for the sponsoring vendor and delivering a memorable shopping experience.

Full-time colleagues typically work 30+ hours weekly; hours vary by business needs. Benefits include health coverage, 401(k) match, paid time off, and holidays. On-site opportunity in a fast-paced retail setting.