Seasonal Luxury Store Concierge & Client Experience

LVMH Group; Scottsdale (AZ); On-site; USD 22,000 - 33,000; Part time

Job summary

Loro Piana is seeking a Seasonal Store Support Specialist in Scottsdale to assist store teams and ensure an elevated client experience. You will coordinate with colleagues to address client inquiries, apply product knowledge, process transactions, and support various store operations.

Ideal candidates have 2+ years in sales or sales support, preferably in luxury retail, and are proficient with Microsoft Office and SAP. Strong attention to detail and teamwork are essential to success in this role.

Qualifications

• 2+ years of sales or sales support experience, preferably in luxury retail.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.

Responsibilities

• Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
• Support the team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
• Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clienteling app to boost sales.
• Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
• Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
• Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
• Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

Skills

Sales experience

Customer service

Teamwork

Attention to detail

Tools

Microsoft Office

SAP

Job description

Loro Piana is seeking a Seasonal Store Support Specialist in Scottsdale to assist store teams and ensure an elevated client experience. You will coordinate with colleagues to address client inquiries, apply product knowledge, process transactions, and support various store operations.

Ideal candidates have 2+ years in sales or sales support, preferably in luxury retail, and are proficient with Microsoft Office and SAP. Strong attention to detail and teamwork are essential to success in this role.