Seasonal Luxury Sales Support Associate

Coach; Austin (TX); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house seeking a Sales Support Associate in Austin to contribute to store success and efficiency through customer-focused service and precise cash wrap operation.

Role involves stocking, merchandising, reporting discrepancies, and maintaining a welcoming, high‑standard sales floor. Flexible schedule and strong English skills required for a luxury retail setting.

Qualifications

• 1+ year of previous retail experience, preferably luxury retail.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

English proficiency

Multitasking

Attention to detail

Tools

Cash register systems

POS system

iPad/laptop

Walkie talkie

Job description

Coach is a global fashion house seeking a Sales Support Associate in Austin to contribute to store success and efficiency through customer-focused service and precise cash wrap operation.

Role involves stocking, merchandising, reporting discrepancies, and maintaining a welcoming, high‑standard sales floor. Flexible schedule and strong English skills required for a luxury retail setting.