Seasonal Luxury Sales Associate — Guest Experience Focus

Saks Fifth Avenue; Northern (KY); Hybrid; USD 27,000 - 34,000; Full time

Benefits offered by this job

Employee discount

Job summary

Neiman Marcus in the United States is seeking a Seasonal Selling Associate to enhance the client experience with our selling team during our peak season. You will report to a Sales Manager and help deliver the Neiman Marcus magic through exceptional customer service.

The role requires at least 1 year in a customer-centric role, comfort with retail and mobile tech, and a flexible schedule including nights, weekends and holidays. An employee discount is offered.

Qualifications

• Minimum 1 year of experience in customer-centric role(s) with proven ability to sell products and services.
• Familiar with and able to use retail and mobile technologies.
• Must be willing to work a flexible schedule based on business needs which will include nights, weekends and holidays.

Responsibilities

• Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs
• Serve in different areas of the store based on business needs
• Process efficient Point of Sale transactions as needed
• Efficiently and graciously handles escalated issues by connecting customer with a member of the management team
• Demonstrate follow-up on customer requests, questions and needs
• Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty
• Partner to support Fitting Room Experiences when needed
• Look for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery

Skills

Customer-centric

Retail tech familiarity

Flexible schedule

Job description

Neiman Marcus in the United States is seeking a Seasonal Selling Associate to enhance the client experience with our selling team during our peak season. You will report to a Sales Manager and help deliver the Neiman Marcus magic through exceptional customer service.

The role requires at least 1 year in a customer-centric role, comfort with retail and mobile tech, and a flexible schedule including nights, weekends and holidays. An employee discount is offered.