Seasonal Lodge Guest Concierge & Bag Check

Jiminy Peak Mountain Resort, LLC; Hancock (MA); On-site; USD 17,000 - 25,000; Part time

Job summary

Jiminy Peak Mountain Resort, LLC is seeking a seasonal, hourly Guest Services Associate to warmly welcome guests across the lodge and outdoor areas, answer inquiries, manage bag storage, and assist at the s'mores firepit station.

You will learn resort offerings, including ticket information and schedules, coordinate with housekeeping for cleanliness, and ensure guest belongings are stored securely while delivering friendly, efficient service in a fast-paced environment.

Qualifications

• Must be at least 14 years old.
• Weekend and holiday period availability required.
• Comfortable in heated indoor lodge areas, heated outdoor bag check structure, and outdoor firepit spaces.
• Strong interpersonal and effective communication skills for a friendly, fast-paced environment.
• Prior customer service or hospitality experience is a plus but not required.

Responsibilities

• Welcome guests and assess their needs in lodge and base areas.
• Maintain up-to-date knowledge of resort offerings and schedules.
• Coordinate with housekeeping on cleanliness and restroom maintenance.
• Receive, tag, and securely store guest baggage.
• Ensure safety and security of stored property and retrieve bags via ticket return system.
• Assemble and distribute s'mores kits; assist with s’mores firepit setup and maintenance.
• Keep preparation and seating areas clean and stocked.

Skills

Customer service

Interpersonal skills

Clear communication

Hospitality mindset

Job description

Jiminy Peak Mountain Resort, LLC is seeking a seasonal, hourly Guest Services Associate to warmly welcome guests across the lodge and outdoor areas, answer inquiries, manage bag storage, and assist at the s'mores firepit station.

You will learn resort offerings, including ticket information and schedules, coordinate with housekeeping for cleanliness, and ensure guest belongings are stored securely while delivering friendly, efficient service in a fast-paced environment.