Seasonal Lead Cold Weather Case Manager

The Salvation Army Intermountain Div; Aurora (CO); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Sick leave accrual

Job summary

The Salvation Army Intermountain Div is seeking a Seasonal Lead Cold Weather Case Manager to support Coordinated Entry services in Colorado. The role involves providing information, intake assessments, and rapid resolution for shelter access during severe weather, including additional hours and line support as needed.

The Lead will schedule team shifts, coordinate with Bayaud on-site, enroll families for vouchers, and perform HMIS data entry in alignment with HUD standards.

Qualifications

• Bachelor’s or master’s degree in social work, transcripts required.
• Two years’ experience in providing casework services.
• Experience with individuals from diverse backgrounds and educational levels.
• Customer service experience preferred.
• Working knowledge of integrated database applications.

Responsibilities

• Answers calls for information regarding cold weather shelter and other community resources.
• Triages, VISPDATs, and provides rapid resolution assistance as needed.
• Schedule Cold Weather Case Managers shifts during events.
• Collaborate on-site with Bayaud team as needed.
• Enroll families for cold weather vouchers and shelter waitlists.
• Provide financial assistance when appropriate.
• Document calls in the internal database and HMIS per HUD standards.
• Conduct intake assessments to determine program eligibility.

Skills

Critical thinking

Decision making

Teamwork

Communication

MS Word & Excel

Database software

Education

SW degree

Job description

Job Title: Seasonal Lead Cold Weather Case Manager

FLSA Status :Temporary, Full-Time - non-exempt

Employment End Date: 04/30/2026
Reports to: Connection Center Program Manager

Supervises: Seasonal Cold Weather Case Managers

R ate of Pay: $28/hour

ClosingDate: 10/10/2026

Benefits:Temporary; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual ispro-rated for part-time hours.)

Position Summary

The Seasonal Lead Cold Weather Case Manager position supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, and/or in person. The Cold Weather Team will be responsible for providing access to shelter during severe weather events in alignment with citywide severe weather policies. This will include expanding the hours of operation and/or operating an additional telephone line to provide additional access during severe weather events. This also includes working with HOST on a procedure to provide additional hours of operation and additional staff coverage during distinct weather events. Additionally, The Salvation Army will be responsible for providing on-site staffing at the Cold Weather sheltering location during activation, to include screening families for eligibility, providing rapid resolution services as appropriate, writing vouchers on the spot for cold weather, and completing HMIS intakes and data entry. The Lead will be responsible for scheduling the team during Cold Weather events and handling any on-site needs in partnership with Bayaud team.

Duties and Responsibilities

General

• Answers calls for information regarding cold weather shelter and other community resources.
• Focus on triaging, VISPDATs, and providing rapid resolution assistance, as needed.
• Schedule Cold Weather Case Managers shifts when cold weather events occur.
• Work with Bayaud team on-site for any situations.
• Enrolling families for cold weather vouchers and shelter waitlists.
• Provide financial assistance when appropriate.
• Documents calls accurately utilizing a computerized internal database.
• Record and track assistances in HMIS according to HUD standards.
• Completing all required assessments with households to determine program eligibility.
• Use active and compassionate communication skills.
• Use trauma informed care to deescalate upset individuals on the phone or in person.
• Assist supervisor with other special assignments and projects.
• Performs other duties as required.

Education/Experience, Skills, Qualities, Requirements

Education/Experience

• Bachelor’s or master’s degree in social work, or a related field, transcripts required
• Two years’ experience in providing casework services required
• Experience working with individuals from a variety of backgrounds and educational levels required
• Customer service experience preferred
• Working knowledge of integrated database applications preferred

Skills

• Critical thinking
• Sound judgment and decision making
• Works well with a team
• Excellent oral and written communication
• Computer proficiency with Microsoft Word and Excel
• Working knowledge of integrated database applications
• Able to use new software programs with basic training

Qualities

• Must be highly motivated and a self-starter
• Supportive of The Salvation Army’s mission
• Able to reflect and model the high standards of our organization

Requirements

• Driving
  • The employee must be 21 years old at a minimum (for insurance provision) and possess a valid in-state driver’s license
  • An MVR will be processed every year in accordance with The Salvation Army’s policies
• Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies
• Physical
  • Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 25 pounds, to access and produce information from the computer, to operate a telephone, to understand written information
  • Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Qualifications

Education

Required

Bachelors or better in Social Work or related field.

Experience

Required

2 years:

Experience providing casework services.

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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